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Access
& Delivery
recordkeeper,
New England's
largest, independent records management company, can put your most vital
documents in your hands in minutes. We like to think of ourselves as an
extension to your office.
No matter what time it is, day or night, simply
call, fax, or e-mail your order to recordkeeper. You can also use the
Internet to link to our secure server and
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| request delivery and perform queries
online - all in real time - using our proprietary
software package. Your order will be
processed in a timely manner & delivered by our courteous, uniformed
staff. Your vital records are at your
fingertips, 24 hours a day, 7 days a week. |
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Accessing
Your Vital Documents
There are multiple options for accessing your
documents. You can have the originals
delivered to you. You can have copies
delivered to you. For ultimate privacy,
you can come to our facility and view
your documents in our private,
conference-room styled viewing
rooms. |
Conference
Style Viewing Rooms
recordkeeper has on-site
conference style viewing rooms
available to our customers. This
provides you the option of
viewing sensitive materials in a
neutral location, away from your
office. Our viewing rooms are
perfect for a company audit, or
simply to browse an archive for
an important document you might
need in a court case. |
Copying,
Faxing and Imaging
Services
recordkeeper
has on-site capabilities to copy
and fax important documents such
as medical records that cannot
wait 2 hours for delivery. We
also have the ability to image
documents and deliver them via
diskette, CD, DVD or
e-mail. |
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| Sometimes
you do not need to view
documents. You only need to know
what is in inventory or what the
status of a particular item is.
We provide customized inventory
reports and online access to
your archive. |
Customized
Inventory Reports
We produce periodic
customized inventory reports.
You decide the data, the sort
criteria, the delivery medium,
and the frequency with which you
want the report produced. |
Online
Access to Your Archive
You
can check on your inventory or
any particular item in inventory
by using our online, secure
server. Learn
more about online access to
your records. |
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Delivery Options
Our standard delivery is Next
Business Day, although we have an array of other options to suit your needs.
These same options are available for picking up materials at your premises. |
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Delivery Options at a Glance - applicable
for deliveries and pick ups
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Pick
Up &
Delivery options |
Place your request by |
We
deliver or pick up your order by |
| Next
Business Day |
3
p.m. EST one day |
4
p.m. EST the next business day |
| Same
Day |
10
a.m. EST one day |
4
p.m. EST the same business day |
| Same
Day - 4 hours |
4
p.m. EST one day |
within
4 hours of receipt of your request |
| Same
Day - 2 hours |
4
p.m. EST one day |
within
2 hours of receipt of your request |
| After
Hours |
N/A |
within
4 hours of receipt of your request |
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| Details of our Delivery Options |
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Next
Business Day Delivery
Place
your request by 3:00 p.m. EST & your records will be picked-up or
delivered by 4:00 p.m. EST the next business day. Example: An order
received at 10 a.m. Wednesday will be picked up or delivered by 4 p.m.
Thursday.
When this service is available: Monday -
Friday 8 AM - 3 PM.
How to make a request for this service: Simply call, fax, e-mail or use our
secure online server to place your
request. |
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Same
Day Delivery - Standard
Place
your request by 10:00 a.m. EST & your records will be picked up or
delivered by 4:00 p.m. EST the same business day. Example: An order
received at 10 a.m. Wednesday will be picked up or delivered by 4 p.m.
Wednesday.
When this service is available: Monday -
Friday 8 AM - 10 AM.
How to make a request for this service:
Simply call, fax, e-mail or use our secure online server to place your
request. |
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Same
Day Delivery - Within 4 hours
Place
your request any time between 8:00 a.m. and 4:00 p.m. EST and your vital
records will be picked up or delivered within 4 hours of receipt of your
request.
When this service is available: Monday -
Friday 8 AM - 4 PM.
How to make a request for this service:
Simply call, fax, e-mail or use our secure online server to place your
request. |
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Same
Day Delivery - Within 2 hours
Place
your request any time between 8:00 a.m. and 4:00 p.m. EST and your vital
records will be picked up or delivered within 2 hours of receipt of your
request.
When this service is available: Monday -
Friday 8 AM - 4 PM.
How to make a request for this service: Simply call, fax, e-mail or use our
secure online server to place your
request. |
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After
Hours Delivery
Although
recordkeeper's office hours are 8 a.m. - 5 p.m. EST, Monday through
Friday, your vital records are always at your fingertips through our
automated system.
Requests for service placed during our
After Hours Schedule, should be placed by telephone only. Your vital records will be delivered
or picked-up within
4 hours of receipt of your request.
When this service is available: Monday
- Thursday 5:01 PM. - 7:59 AM the next morning, and Weekends, Friday 5:01
PM - Monday 7:59 AM. (All times are EST.)
How to make a request for this service: PHONE REQUESTS ONLY. Call
508-588-1919.
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